ITIL Service Lifecycle – Service Transition

 

 

 

Course Name: ITIL Service Lifecycle – Service Transition

Level: Intermediate

Certification: The ITIL Intermediate Service Lifecycle – Service Transition Certificate

Duration: 24 Hours (3 Days)

 

Topic Details:

 

Module 1: Introduction to service transition

 

  • The purpose and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages

 

Module 2: Service transition principles

 

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

 

Module 3: Service transition processes

 

  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

 

Module 4: Managing people through service transitions

 

  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

 

Module 5: Organizing for service transition

 

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including
  • programmes, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
  • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
  • Why service transition needs service design and service operation, what it uses from them and How

 

Module 6: Technology Considerations

 

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

 

Module 7: Implementing and improving service transition

 

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment

 

Module 8: Challenges, critical success factors and risks

 

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

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