ITIL Service Lifecycle – Service Strategy

 

 

 

Course Name: ITIL Service Lifecycle – Service Strategy

Level: Intermediate

Certification: The ITIL Intermediate Service Lifecycle – Service Strategy Certificate

Duration: 24 Hours (3 Days)

 

Topic Details:

 

Module 1: Introduction to service strategy

 

  • The purpose, goals and objectives of service strategy
  • The scope of service strategy
  • The value to the business
  • The context of service strategy in relation to all other lifecycle stages.

 

Module 2: Service strategy principles

 

  • The ability to decide on a service strategy
  • How to utilize the four P’s of service strategy
  • How to define services, create value and leverage the combined use of utility and warranty
  • How to use service economics and sourcing strategies when meeting business outcomes.

 

Module 3: Service strategy processes

 

  • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
  • The purpose, scope and objectives of each service strategy process and how they link to value for the business.

 

Module 4: Governance

 

  • The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks, bodies.

 

Module 5: Organizing for service strategy

 

  • The ability to create an organizational design using the relevant development and departmental methods.

 

Module 6: Technology considerations

 

  • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.

 

Module 7: Implementing service strategy

 

  • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition, operation and improvement, programmes).

 

Module 8: Challenges, critical success factors and risks

 

  • The ability to provide insight and guidance for strategic challenges, risks and critical success factors.

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