ITIL V3 Foundation



Course Title: ITIL v3 Foundation

Duration: 12 Hours

Certification: ITIL v3 Foundation Certificate



Course Objective:


The Key Objective of the Training program is to create awareness on ITIL to the participants and to enable the participants to articulate the purpose and objectives of the Service Management



Course Outline:


Module1: Introduction to ITIL


  • Introduction of ITIL and creating basic awareness about the importance of ITIL in Services industry.


Module2: Service Strategy


Service management as Practice. Identifying and documenting the services. What is Process? Service catalog. Function. RACI Model. Service Life Cycle. Four P’s of Service Strategy. Risk Management. Financial management.        


Module3: Service Design


The four P’s of design. Design activities. Catalog management. Service Level Management. Availability management. CMIS. Roles and responsibilities       


Module4: Service Transition


Business value, asset and configuration management. Objectives of change management. Service Asset and Configuration Management. Transition planning. Release and deployment management  


Module5: Service Operation


Event Management. Incident management. Role of Incident Manager. Role of Communication. Problem Management. Access Management. Service Management        


Module 6: Continual Service Management


Metrics and Measurements. PDCA cycle. CSI activities. Service Reporting. Roles          




Mode of Assessment: Online

Number of Questions : 40

Format: Multiple Choice

Duration : 60Mins

Open/ Closed Book : Closed Book

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