IT Service Management

By CloudKali Solutions

4.8

100 students enrolled

Course Duration: 18h | Certification: ITIL Foundation Certificate in Information Technology Service Management

What I will learn?

About Course

This foundation-level course provides participants with an understanding of IT service management principles based on the ITIL framework. It equips learners with the essential knowledge required to manage IT services, focusing on the ITIL service lifecycle, key processes, and functions. By the end of the course, participants will be prepared for the ITIL Foundation certification exam and will understand how to apply ITIL practices in real-world scenarios.

Course Curriculum

Module 1: Service Management as a Practice & ITIL Service Lifecycle

Module 2: Generic Concepts, Definitions & Key Principles

Module 3: Processes and Service Operation Management

Module 4: Service Desk, Functions & Roles

Module 5: Roles & Responsibilities in Service Management

Module 6: Technology, Architecture & Service Automation

Requirements

Material Includes

₹ 11,800

~~₹15,000~~
Discount
25% off

Benefits Obtained :

WHAT OUR STUDENTS SAY

“We were very impressed by their robust recruitment process, which is one of the main reasons we chose to work with them: They have a strong team of highly qualified resources.”

CloudKali proactive collaborative approach has been critical in helping us build an IT infrastructure that enables our success today and supports our long-term positioning strategy.

I’ve been a customer for more than a decade. CloudKali is an example of the way Managed Services should be done. They do their very best to make sure you succeed.